Rethinking Customer Service

We are on a mission to deliver unbelievable customer service.

We believe that great customer service is a differentiator in this industry, so we work hard every day to go the extra mile for our customers. That includes supporting the end users who are so important to your business; it is crucial that players remain happy and engaged in the games you make. We handle support issues from users directly, including payment troubles and fraud claims.

For our SuperRewards app developers, this reduces overhead significantly as we work directly with their users. For our Playerize advertisers, this provides an extra level of security and fraud monitoring.

There's never been a monetization partner that prioritized customer service the way that we do.

Based on feedback from thousands of our customers we've re-imagined what a customer experience should be like in this industry, and we're taking it upon ourselves to create that experience here at Playerize.

A few benefits we provide our customers:

  • 24/7 Human-Powered Customer Support: We're putting money where our mouth is and hiring customer service reps in San Francisco to handle support around the clock for our customers.
  • 10 Minute Response Time: We're working towards a stated goal of a support response time below 10 minutes. We handle more than 30,000 support requests a month, so this won't happen overnight, but we're committed to achieving this as an organization.
  • Monthly Customer Feedback: We're asking our customers every month how we can improve, giving them a say in how we run our business.
  • Social Support: We're embracing the social web to make sure it's easy to reach us publicly at any time. Social networks keep businesses accountable and we believe that's good for customers.

We're rethinking this industry from top to bottom, and we're starting with our customers. You deserve the most responsive and helpful customer service possible, so we’re putting our money where our mouth is. If you have any questions, send us an email at support@playerize.com.